Privacy
Introduction
At MyUniJourney (“we”, “us”, “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a form, or use our university counselling services. By using our website, you consent to the practices described in this policy.
Information We Collect
1. Information You Provide Directly
We collect the information you voluntarily submit, including:
- Name
- Email address
- Phone number
- Country of residence
- Academic background
- Preferred courses and universities
- Uploaded documents such as CVs, personal statements, or certificates
This information is necessary to provide personalised university guidance.
2. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Device type
- Browser type
- Usage data including pages visited and time spent
This helps us improve our website and user experience.
3. Cookies and Tracking
We use cookies to remember your preferences, improve site performance, and analyse traffic. You can disable cookies in your browser settings if you prefer.
How We Use Your Information
We use the information we collect for the following purposes:
- Helping you choose suitable universities
- Preparing documents such as your CV, personal statement, or academic profile
- Advising on scholarships, accommodation, and tuition fees
- Communicating with you about your application
- Responding to enquiries
- Improving our website and services
- Maintaining internal records
- Meeting legal obligations such as fraud prevention
We do not sell your data to third parties.
Sharing Your Information
We may share your information only when necessary:
With UK universities
To process applications, request eligibility information, or confirm entry requirements.
With trusted service providers
For services such as website hosting, email systems, or appointment booking tools.
When required by law
Such as responding to legal requests, preventing fraud, or ensuring safety.
We never share your data with advertisers, data brokers, or unrelated third parties.
Legal Basis for Processing
We process your data under the following legal bases in accordance with UK GDPR:
- Performance of a contract, when you request university guidance
- Consent, when you submit a form or provide information
- Legitimate interests, for improving services or responding to enquiries
- Legal obligations, where required by UK law
You may withdraw your consent at any time.
How We Store and Protect Your Data
We take data security seriously. Your information is protected through encrypted storage where available, secure hosting providers, password-protected systems, limited access for authorised staff only, and regular security reviews. We retain data only for as long as necessary for the purposes described.
How Long We Keep Your Information
We typically retain personal data for up to 24 months after counselling or enquiries. We may retain information for longer if legally required, such as for compliance or tax purposes. You may request deletion of your data at any time.
Your Rights
Under UK GDPR, you have the right to access your personal data, request corrections, request deletion, object to processing, withdraw consent, request a copy of the data we hold, and request that your data be moved to another provider. To exercise these rights, contact us at:
International Transfers
If we transfer your data outside the UK (for example, when communicating with students abroad), we ensure that appropriate safeguards are in place. These may include Standard Contractual Clauses, adequacy decisions, or secure transfer methods.
Third-Party Links
Our website may contain links to third-party websites, such as universities, scholarship platforms, or booking tools. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
MyUniJourney services are intended for individuals aged 16 and over. We do not knowingly collect data from children under 16 without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the last updated date. Continued use of our website means you accept any changes.
Last updated: 2025-11-06
Contact Us
If you have questions or requests regarding this Privacy Policy, you can contact us at:
We aim to respond within 48 hours.